Refund policy

Our Refunds, Returns & Replacement Policy

We craft our broths and bowls with great care, pure ingredients, and a deep commitment to your well-being. Your satisfaction is our priority.

Damaged or Incorrect Shipments: If your order arrives damaged, incorrect, or with a product-quality concern, please email us at info@moongpani.com within 15 days of delivery. Include your order number and clear photographs of the product and packaging. Our team will review the issue promptly and work with you to make it right.

Flavour & Satisfaction: Trying a new blend should be a positive experience. If you try a flavour for the first time and it does not meet your expectations, please contact us at info@moongpani.com within 15 days of receiving your order. We will gladly offer a replacement of your choice of equal value or store credit so you can find a blend you enjoy.

Food Safety & Returns: Because our mixes are food products, we cannot accept product returns once an order has left our facility.

Cheers to good health and good times,

The Moong Pani Team